i am a close friend the the owner of EZ-LUBE.... when you go into ez-lube and sign the paper you are signing a Law binding form. and if something hapens to your car ez-lube is not held countable.. when you sign the form you are signing a waver.... read the small print... also i would like add that the salesman at ez-lube are basicaly forced to push other stuff on you that you dont need.. i know its crapy but its true its how ez-lube makes its millions... and if you do decide to sue there insurance is going to take care of it... so there is no loss to Mike or Rick..ie the owners of EZ-LUBE...