To whom it may concern:

On July 25th, 2007, I took my Jeep Liberty, year 2004, License plate # X38QK6 to the EZ-Lube store # 61, located at 4359 Sunset Blvd. LA, CA. 90029 for an oil change before taking off on a trip planned to Miami, FL. on July 30th, 2007. Half hour later, the store manager, Miguel Dominguez called me to inform me of the services my car needed. Having explained all these services over the phone, I, trustworthy, gave them the green light and the go ahead to perform the job taking in consideration the 2,300 miles that it takes to travel from LA to Miami, not to mention my safety and my vehicle's life span.

After 1 hour 15 minutes had passed they called me from the shop and told me that the car was ready to be picked up. I returned to the store and payed for the services on invoice # 4703940 totalling the amount of $ 541.33 dollars. Somehow I got a red flag from the way all the services were explained and decided to contact my agent at Chrysler Jeep in Miami. He revealed that my Jeep, which had 23,098 miles upon checking the vehicle for an inspection and service quote by EZ-LUBE, did not require all but two of the services that were performed to my car since it had not reached 99,000 miles. It was then that I learned of the fraud committed by the company upon myself.

The next day on July 26th, 2007 I went back to the store for the unveiling of my recent discovery and to dispute the charges in front of two costumers in waiting or should I say innocent lambs in waiting. The store manager, Mr. Dominguez, in a low voice mode, suggested that we go outside [off the main lobby] to the pleasantly, in full-bloomed-summer-heated and uncovered parking lot for an explanation of the services rendered to my vehicle. I turned down his cordial invitation, sat down on a chair and with a louder/stereo mode voice within the room, I proceeded with my demanding for an explanation of their outrageous, illegitimate and criminal act committed upon myself. He suggested that I contact his regional manager at EZ-LubeÂ´s headquarters but I again, turned down his generous offer for that was a job with an assigned full name and it wasnÂ´t mine but his. He realized then that I was not cooperating or about to quit but linger around so he decided to contact the regional manager at the headquarters. They agreed to subtract $ 249.00 of the total invoice, in addition to installing the new windshield wipers that I knew weren't working properly but they had listed as checked and in good condition in the invoice.

Nonetheless, outraged by their ways of conducting business, I later contacted the regional manager for the Los Angeles area, Mr. Baron Peoples, which after identifying myself he literally replied "I'm aware of your case Sir, know that a check will be sent out in the mail to you next Monday so please do not contact me directly since I'm a busy man and with more important things in my agenda". Having set my blood to boiling mode I then told him about my plan to contacting AMEX to expose the incident and for a dispute of all charges. His response to my disdain literally was "Mr. Corrie, be my guest, I then will make sure that no check is mailed out to you and good luck with your disputing the charges at American Express. Have yourself a great day" and hung up the phone. I could give him the credit for his polite wishes for my having a great day but will not for in my book of life, honesty and being legitimate comes first...

Sincerely,

Hugo Corrie Jr.