Funny thing about FIOS - I love mine. I was supposedly the 5th person in the Portland Metro area to get it - they brought out a whole gaggle of people for the installation - managers, media people, tech people, groupies, paparazzi, etc etc. - ok maybe no paparazzi, but the rest is all true..I SWEAR! I havn't needed any support on the connection until just last week. It was something stupid - I just forgot the password to get into the router to add some port forwarding routines - I dreaded even attempting to get on the phone and try to wade though the labyrinth of automated choices. FInally I had no other option so I went ahead and tried. After getting through the first round of choices I was indeed connected with a FIOS specific person who indeed was able to help with my specific problem - he was actually knowledgable on what I needed (how rare is that for a geek customer!!) and it went suprisingly well. Way to go Verizon FIOS - I applaud them.