When bad information costs companies money

A month ago my IBM Travelstar 48GB drive died and I sent it in to Hitachi early this month. I checked the RMA on their site and it shows as having shipped on 4/4/2003.

I left town on the 10th, with no drive here and returned on the 15th. There was no UPS note, no drive. I was freakin out, thinking someone had stolen it.

I called Hitachi and they said, “That date is the shipment from overseas to us, your drive shipped yesterday, will be there tomorrow.”

Doh! If they had put that on the RMA status page they would have saved themselves a support call.