Well with all of the crappy customer service I have had this week, I ordered an upgrade to my phone valet which will let me record my calls. I don’t need the voice mail system, I don’t think, but I will start recording my calls and logging employee numbers from now on, just to get quicker solutions to problems and also make sure I am hearing people properly after I get off the phone.
And when issues arise, I’ll post the phone calls here as well as my entries. Maybe customers exposing companies poor training and support will get them to start taking notice that this could affect their bottom lines.
Oh yeah, forgot to mention. The phone valet messaging system is backordered. They sold many more than they ever hoped to. I wonder if a lot of other people are thinking along the same lines as me?