Steve Riggins 2005-07-21 Uncategorized

Verizon FIOS conduit being snaked

This is just the conduit. Fiber should be run through in the next couple of weeks, then there is splicing, and then install. By “November” was one unofficial estimate.

subcontractors at work

5 Comments

Lucien says:

2005-07-25 at 9:14 am

Very nice.. 🙂 You don’t have to move now! (Unless you do buy a house).
Nato says:

2006-02-10 at 6:57 pm

Cool. Hey, I tried to order FIOS and the two Verizon guys said I had to install my own conduit. Granted, my house is a few hundred feet from the road. Did Verizon provide this service to you?
sriggins says:

2006-02-10 at 7:05 pm

Yes they did all the work, the run was about 25ft
Bobby says:

2007-10-13 at 6:25 am

FIOS is a great system to get. All my friends are getting it. Comcast sucks compared to my new FIOS tv and internet!!! I reccomend getting FIOS
James says:

2008-04-28 at 11:26 am

I was moving into a house with the equipment installed and already wired. I was excited, but here is what I got. I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a â€œstate levelâ€ dispatcher. That said that there were â€œno facilities available for my orderâ€ and I was called. Nope, I wasnâ€™t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that â€œno facilities available for my orderâ€ BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I â€œknew an installer whoâ€™d do me a favor,â€ and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didnâ€™t even call me with a reason. I tried to figure out what â€œno facilities available for my orderâ€ meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon wonâ€™t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

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